Privacy Policy

Introduction

vortexquartz B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vortexquartz.world or use our services.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, postal address, and company details when you contact us or request services
• Project Information: Details about your quartz requirements, project specifications, and preferences
• Communication Data: Records of correspondence, enquiries, and support requests
• Technical Data: IP address, browser type, device information, and website usage patterns
• Marketing Data: Your preferences for receiving marketing communications and your interests

How We Use Your Information

We use the personal data we collect for the following purposes, and how we use your information depends on the legal basis for processing:

• Service Delivery: To provide quotations, consultations, and deliver our quartz solutions
• Customer Support: To respond to enquiries, provide technical support, and resolve issues
• Business Operations: To manage our relationship with you, process orders, and maintain records
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate interests
• Website Improvement: To analyse website usage and improve user experience

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our services and contractual obligations
• Legitimate Interests: For business operations, customer service, and website analytics
• Consent: For marketing communications and optional cookies
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us deliver our services (installation partners, logistics providers)
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Regulatory Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Customer Records: Retained for 7 years after the completion of services for legal and warranty purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Anonymised data may be retained for longer periods for statistical purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in certain situations
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

As we operate across Europe, your data may be transferred to and processed in different EU countries. All transfers are conducted in accordance with GDPR requirements and appropriate safeguards are in place to protect your data.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with applicable laws, you have the right to lodge a complaint with the relevant data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Governing Law

This Privacy Policy is governed by Dutch law and the General Data Protection Regulation (GDPR). Any disputes relating to this policy shall be subject to the jurisdiction of the Dutch courts.